Update: Improving Customer Service with New Telephony System

Written By Zenith American Solutions

We’re thrilled to announce an important upgrade to our telephony system, aimed at enhancing the participant experience while streamlining our communication and reporting services.

What’s New?

Our upgraded system introduces several key features:

  • Real-Time Insights: Enjoy clearer calls and more effective communication.

  • Management Alerts: Receive instant notifications for timely intervention and coaching.

  • Faster Response Times: Experience quicker connections thanks to optimized routing.

  • Caller ID & Historical Data: Agents will have access to caller information and previous interactions, enhancing service quality.

  • Enhanced Support Options: Participants can easily find key information, simplifying their experience.

These enhancements reflect our commitment to providing you with top-notch service. We believe these updates will significantly improve the experience for you and your participants. The new system will go live in 2024. No action is needed on your part to enjoy these benefits.

Zenith American Solutions https://zenith-american.com
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